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Why choose ACL? Our ‘you-centred’ claims philosophy 

ACL: combining technology with empathy to deliver the compensation you deserve 

With our expertise, empathy and digitally-enhanced tools, we’ve helped thousands of people across Australia successfully claim for personal injuries. Find out more about what the client journey looks like when you choose us. 

Suffering an injury due to someone’s else negligence is undoubtedly a challenging time for you and your loved ones. Here’s how we support you to get the compensation you deserve. 

Step-by-step support

We understand that this is an emotional time for you and your family. The last thing you probably want to do right now is look through complex, technical documents filled with legal jargon. Let us ease some of the pressure by handling each step of the claims process for you. 

We explain every part of the process in clear and coherent language so you feel confident and reassured about the direction we’re heading in on your behalf. 

Communication tailored to you

You are an individual, and your case is unique. In line with this, we are huge believers in tailoring our approach to you. Whether you prefer communication over phone, email, letter or text, we will personalise the process so that you feel most comfortable. 

Once your case is in motion, we aim to check in with you every 28 days to give you updates on your case and see how you’re doing. Depending on your preferences, we can check in more or less regularly so you feel supported in the way that’s right for you. 

Expert guidance in understandable language 

Parts of the claims process often involve sharing sensitive documents as evidence and verification. Some law firms don’t adequately explain these elements, leaving their clients feeling concerned and confused about what’s expected from them.

Our lawyers and the supporting team have gone through in-depth training to ensure that they make every request makes sense to you. If we request documents from you, we will always explain why in understandable, non-technical language, so you feel safe and comfortable. 

Compassion for your situation 

A personal injury can be life-changing and traumatising. Our legal team approach every case with empathy, compassion and a commitment to getting you the compensation you and your family deserve. We are sorry this has happened to you, and we are on your side. 

The power of automation

Our case management system is enhanced by the power of automation and data analytics. This means our lawyers are never hunting around filing cabinets for information. Everything is stored securely online, enabling us to be more accurate and efficient for you. 

A whole team on your side 

We are big believers in the powers of collaboration and teamwork, which is why you will get a team of legal experts to handle your case, not just one. 

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